Thank you for choosing us www.sushibmb.com! We are committed to providing you with high-quality products and a good shopping experience. To ensure your rights, here are our refund terms:
Refund conditions Product condition: If the bamboo sushi rolling mat you received has quality problems (such as damage, missing parts, etc.), you can apply for a refund or exchange. All refund requests must be made within 2 days of receiving the product and provide necessary photos as proof. Unused goods: If you are not satisfied with the purchased product, you can apply for a return within 7 days of receiving the product. The product must be unused, in its original packaging, and come with all accessories and instructions.
Apply for a refund Please submit a refund request through the customer service page of our website and provide the following information: Order number Product name and quantity Reason for refund Relevant photos
Return procedure Once your refund request is approved, you will receive a detailed return guide and relevant address information. Please send the product back within 7 days, and the postage will be borne by the customer. Once the returned product is safely delivered and inspected, we will process your refund request.
Refund Processing Refunds will be processed within 2 business days after we receive and inspect the returned merchandise. Refunds will be issued via the original method of payment and may take additional time to be credited, depending on the processing time of your bank or payment provider.
Special Circumstances Some products (such as unopened food) may not be accepted for return after receipt due to hygiene reasons. Please read the product description and reviews carefully before purchasing to ensure that you are satisfied with our products. We hope that you are satisfied with our products. If you have any questions or concerns during the purchase process, please feel free to contact our customer support team. Thank you for your support of www.sushibmb.com and wish you a happy shopping!
