At www.sushibmb.com, we value every customer’s satisfaction and are committed to providing you with quality products and services. To solve the problems you may encounter during the shopping process, the following are our FAQ terms:
Product Quality We promise that all bamboo sushi rolls are handmade with high-quality natural bamboo to ensure the durability and safety of the product. If the product you received has quality problems, please contact us through customer service within 2 days and we will provide you with a refund or exchange service.
Order Processing and Shipping Orders are generally shipped within 2 working days after confirmation. If the shipment is delayed due to insufficient inventory or other special circumstances, we will notify you in time. You can check the order status and tracking information in your personal account.
Return and Exchange Policy If you are not satisfied with the bamboo sushi roll you purchased, you can apply for a return within 7 days after receiving the product. The product must be in its original packaging and unused. The return shipping fee is borne by the customer and the shipping fee is non-refundable. When applying for a return or exchange, please provide the order number and relevant photos so that we can process your request.
Shipping Time We work with many well-known logistics companies to ensure that your order can be delivered in time. Generally, domestic delivery is usually completed within 4 working days, and international delivery may be delayed depending on the destination. The specific shipping time will be stated in the shipping confirmation email after payment.
Customer Service Support If you have any questions or concerns during the shopping process, please feel free to contact our customer service team. We will respond to your inquiries quickly during working hours and help you solve the problem.
Instructions for Use Before using our bamboo sushi rolling curtain, please read the instructions for use that come with the product carefully to ensure safety and effectiveness. The correct use method can help you make delicious sushi better.
We thank you for choosing us www.sushibmb.com and look forward to bringing you a pleasant shopping experience. If you have other questions or need further information, please do not hesitate to contact us!
